Photograph of Festival Theatre exterior

TICKETING FAQS

HAVE A QUESTION?

How can we help?


With our offices closed for the remainder of 2020, it’s hard for us to respond to your email enquiries as quickly as we’d like – but if you’ve already reached out to us, please be assured that your message has been received and that you’ll hear from us soon. In the meantime, here are the answers to some commonly posed questions:

What has happened to the money I already spent on tickets for 2020?

The value of your purchases is being held as a credit on your Stratford Festival account. This credit will not expire. When we reopen, and you’re ready to come back, it will be there for you to use. To view and/or make use your credit, just log into your Stratford Festival account online.

What can "on-account" funds be used for?

Patrons can use their non-expiring on-account funds in a number of ways: future theatre tickets, our Video On Demand productions, towards your STRATFEST@HOME subscription, membership and donations, and through our online theatre store.

How do I login?

Enter your email address and password to log into the Stratford Festival website. If you need to reset your password, you can do so easily by clicking on the words “Forgot your password?” on the login page. If you are having trouble, or have a patron file but have only purchased tickets in-person or over the phone, please email orders@stratfordfestival.ca so that we can be sure to setup your login correctly.

I want to donate the value of my tickets to the Festival. How do I do that?

Once you log into our website, please click on “my account” at the top of the page. You’ll be taken to a page where you can donate the value of your tickets, in full or in part, in a single step.

How do I access my credit?

When shows are available for you to book, you’ll be able to use your credit as a payment method. Your credit will not expire, so you don’t need to do anything now.

When it comes time to book, you will see a box that reads “Redeem your on-account balance?” on the payment page of our shopping cart. This page is the last step, and is the same place where you would typically enter your credit card or other payment information.

What other options are available to me?

We understand many of you may have complex bookings or require other assistance and options. Once you have logged into our website, please go to “My Account,” found at the top of the page, and there you’ll find a form you can use to flag your need for us to contact you.

When will you reopen?

As the pandemic situation continues to evolve, it’s hard to give an immediate answer. However, we have been working on a new season for 2021, which we hope to announce before too long. Please keep checking our website for updates.