We are committed to making your visit extraordinary. We have programs, facilities and services to provide support and ensure you have a spectacular experience. Please see below for a description of the supports we offer.
- Select performance dates with ASL interpretation. To learn more, visit the ASL Performances
- Select performance dates with live audio description, some including Touch Tours in advance of the performance. To learn more, visit the Audio Described Performances
- Designed to welcome patrons who will benefit from a less restricted audience environment. To learn more, visit the Relaxed Performances
Open Caption Performances
- Select performance dates with open captioning. To learn more, visit the Open Captioned Performances
- Wheelchair-accessible and special access seating is available in all theatres. We also have handrails in the theatres to assist you in getting to your seat.
- The Tom Patterson and Studio Theatres, and the Avon Theatre balcony are steeply inclined and may be difficult to navigate.
- All theatres have special access washrooms, with motorized door controls. The Festival and Avon theatres have elevator access.
- You are welcome to bring your own assistive device. Large devices, like walkers are to be stored outside of the auditorium during performances.
- If you require access to an outlet (for oxygen or other assistive device) contact our
box office for details of where you can plug-in during the show.
- For more about our theatres, please visit the
Theatre Maps & Guides page
- We have special access parking at the Festival theatre’s upper parking lot; $10 with a valid permit. Spaces are limited, please reserve in advance.
- Special access parking for the Avon and Studio Theatres is available at 175 Waterloo St S. Spots must be reserved through the Box Office.
- Municipal parking is free of charge in all metered spaces (designated or not) for individuals with accessibility permits.
- Please visit the
Theatre Maps & Guides page to locate public parking areas.
- Service Animals are welcome; please advise the Box Office when ordering to ensure a suitable seat is reserved.
- May be borrowed from our House Managers after the official opening of the performance. Programs will also be available for download for your Braille note taker.
- May be borrowed from our House Managers.
- Our theatres offer
wireless radio frequency hearing assistance receivers that are compatible with
t-coil equipped hearing aids and cochlear implants. Guests are encouraged
to bring their own headphones for optimal performance, however we do have a limited
number of headsets to loan out. To ensure availability, please reserve
your hearing assistance device at the time of booking your ticket.
- Support persons are welcome to provide services or assistance with communication, mobility, personal care, medical needs or access to our facilities.
- Support persons must have a valid ticket to performances or events that have assigned seating and admission prices will be charged for both attendees based on seating location chosen.
- Complimentary admission for one support person will be granted with a valid CNIB card or an Access2Entertainment card. The Festival will consider additional requests on a case-by-case basis.
- While we encourage patrons to refrain from wearing heavily-scented
products, we cannot guarantee a scent-free environment
- Should you have an allergy to scented products and need to be moved from
your original seating location, please see the House Manager; if possible we
will relocate you to a comparable seat in the auditorium
- Should you have severe allergies, please reach out to firstname.lastname@example.org
before your scheduled visit and we will do our best to accommodate you
You are welcome to review a full copy of our accessibility policies: