For guests with low vision
Audio described performances are designed for patrons who are blind or have low vision. A live audio describer gives details of costumes, sets and key on-stage action. Delivered via headset, the description supplements the spoken dialogue without interfering with it.
Audio Described performance details
Touch tours are designed to enhance patrons’ experience prior to selected audio described performances. Led by the audio describer, patrons can touch portions of the scenery, props, costumes and wigs, to gain an enhanced understanding
Braille house programs may be borrowed from our House Managers after the official opening of the performance.
Magnifying sheets may be borrowed from our House Manager.
For guests with restricted mobility
We offer wheelchair-accessible and special access seating in all theatres. Our theatres are also equipped with handrails. Please note that regular seating areas at the Studio Theatre, and in the Avon Theatre balcony, are quite steeply inclined. While the Avon balcony level can be reached by elevator, there are steps leading to the seats.
Our theatres also feature special-access washrooms, motorized door controls and elevators in multi-level buildings. Patrons are welcome to bring their own assistive devices; however large devices such as walkers must be stored outside of the auditorium during performances.
Special access parking (with valid accessible parking permit) is available in our Upper lot next to the Festival Theatre or in the Tom Patterson Theatre lot at a cost of $15 in advance or $20 on the day. These spaces are limited, so please reserve when booking tickets. The City of Stratford also provides unreserved special-access parking in Upper Queen’s Park adjacent to the Festival Theatre, as well as near our other theatres. Metered parking is free throughout the City of Stratford in designated spaces with a valid permit.
For guests who require support persons
Support persons are welcome to provide services or assistance with communication, mobility, personal care, medical needs or access to our facilities. Support persons must have a valid ticket to performances or events that have assigned seating, and admission prices will be charged for both attendees based on seating location chosen. Complimentary admission for one support person will be granted with a valid CNIB card or an Access2Entertainment card. The Festival will consider additional requests on a case-by-case basis.
For guests requiring a relaxed environment
Relaxed performances are designed to welcome patrons who may benefit from a less restricted audience environment. Patrons of all abilities are welcome, including those with intellectual or learning disabilities, sensory processing conditions, autism, social anxiety, Alzheimer’s, PTSD or dementia. There will be a relaxed attitude to noise and movement within the auditorium, and some minor production changes may be made to reduce the intensity of light and startling effects. During the performance, patrons may leave and re-enter the theatre as required, and quiet spaces are provided in our lobbies.
Relaxed performance details
For guests who are hard of hearing or deaf
Our theatres offer wireless radio frequency hearing assistance receivers that are also compatible with t-coil-equipped hearing aids and cochlear implants. Guests are encouraged to bring their own headphones for optimal performance; however we do have a limited number of headsets to loan out. Please reserve your hearing assistance device at the time of booking your ticket.
For guests with scent allergies or sensitivities
While we encourage our guests to refrain from wearing heavily scented products, we cannot guarantee a scent-free environment. Should you have an allergy to scented products and need to be moved from your original seating location, please see the House Manager.
Service animals are welcome; please advise the Box Office when ordering to ensure a suitable seat is reserved.
Additional open captioned, audio described and ASL performance dates may be available to groups of 20 or more for performances after July 1. Please contact
firstname.lastname@example.org for more information
Multi Year Plan Revised Dec 3 2019 - Accessible Format
Stratford Festival Accessibility Policies 2020 - Accessible Format